FAQ — Frequently Asked Questions

Frequently Asked Questions

Products

Are FADERCI sunglasses UV400 protected?

Yes. All FADERCI sunglasses offer UV400 protection, blocking 100% of UVA and UVB rays.

Are all FADERCI sunglasses polarized?

Not all models are polarized. Each product page clearly indicates whether the lenses are polarized. We recommend checking the product details before purchasing.

How do I choose the right frame?

Each product page includes frame dimensions and style information to help you find the right fit. If you need further guidance, contact us at support@faderci.com.

Shipping

Where do you ship?

We ship to the United Kingdom, EU, USA, Canada, Australia, and many more countries worldwide.

How long does delivery take?

Orders are processed within 1–3 business days. Estimated delivery times:
United Kingdom: 5–10 business days
Europe: 10–20 business days
International: 15–30 business days

How much does shipping cost?

We offer free standard shipping on all UK orders. International shipping rates apply for EU and worldwide orders. Orders over £100 qualify for free shipping.

How can I track my order?

Once your order is dispatched, you will receive an email with your tracking number. All orders include tracked shipping.

Returns

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. For full details, visit our Refund Policy.

How do I return an item?

Contact us at support@faderci.com with your order number and reason for return. Once approved, we will refund the full amount to your original payment method within 5–10 business days. Return shipping costs are the customer's responsibility, except in cases of defective products.

What if my order arrives damaged?

Damaged or defective items will be refunded or replaced at no extra cost. Please contact us at support@faderci.com with your order number and a photo of the damage.

Orders

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@faderci.com.

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.

Contact

How can I contact FADERCI?

You can reach us at support@faderci.com or via our Contact page. We aim to respond within 24 hours.

Still have questions?

CONTACT FADERCI