FAQ — Frequently Asked Questions

Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on all orders to the UK. International shipping rates apply for EU and worldwide orders.

How long does delivery take?

UK orders typically arrive within 3–5 business days. EU orders take 7–14 business days. International orders may take up to 21 business days.

Do you ship internationally?

Yes, we ship to the EU, USA, Canada, Australia, and many more countries worldwide.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Refund Policy page for full details.

How do I start a return?

Contact us at our contact page with your order number and reason for return. We'll guide you through the process.

Products & Lenses

Are your sunglasses UV protected?

Yes, all FADERCI Eyewear sunglasses offer UV400 protection, blocking 100% of UVA and UVB rays.

What are blue light glasses?

Blue light glasses have special lenses that filter out blue light emitted by screens (phones, computers, tablets), helping to reduce eye strain and improve sleep quality.

Do you sell prescription glasses?

Some of our products are available with prescription options (e.g. reading strengths or myopia corrections). Check each product page for available options.

How do I choose the right reading glasses strength?

If you're unsure of your reading strength, we recommend visiting an optician for a professional assessment. Our reading glasses range from +1.00 to +4.00.

Orders & Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately via our contact page.

I have a discount code — how do I use it?

Enter your discount code at checkout in the "Discount code" field before completing your purchase.

Still have questions?

We're here to help! Contact us and we'll get back to you within 24 hours.